Welcome to Epyk Simpli Smart, part of the Epyk Group by Epyk Technologies! We are committed to providing you with an exceptional shopping experience, including reliable and timely shipping services for all our smart products.

Shipping Timeline

We aim to ensure your orders are delivered promptly and efficiently. Below is our estimated shipping timeline:

• Domestic Shipping: Orders within [Your Country] will be delivered within 5-7 business days from the date of dispatch.
• International Shipping: For orders outside [Your Country], delivery will take approximately 15-25 business days from the date of dispatch.

Please note that delivery times may vary slightly depending on your location, local customs processing times, and other unforeseen circumstances.

Processing Time

• All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

• Domestic Shipping: [Add shipping cost or mention if free]
• International Shipping: [Add shipping cost or mention if calculated at checkout]

Additional charges may apply for remote locations or expedited shipping options, if available.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment in real-time. You can also check the status of your order on our website under the "Track My Order" section.

Customs, Duties, and Taxes

For international orders, please be aware that customs duties, taxes, and other fees may apply in your destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for further information on applicable charges.

Delivery Issues

While we strive for seamless delivery, unexpected delays may occur due to reasons beyond our control, such as:

• Natural disasters or severe weather conditions.
• Delays at customs for international orders.
• Carrier-related issues.

If your order is delayed or you encounter any issues, please contact our support team at [your support email/phone number]. We are here to assist you.

Missing or Damaged Packages

• Missing Packages: If your package does not arrive within the estimated delivery time, please contact us immediately. We will work with the carrier to resolve the issue promptly.
• Damaged Packages: If your order arrives damaged, please take photos of the package and its contents and contact us within 48 hours of delivery. We will arrange for a replacement or refund as per our return policy.